Theme: Blue and Green Theme: Red Theme: Green
Teks Ucapan YB SUK sempena Hari Perkhidmatan Awam (HPA) Negeri Sarawak Tahun 2015Teks Ucapan YB SUK sempena Hari Perkhidmatan Awam (HPA) Negeri Sarawak Tahun 2015








18 november 2015, 10:00am | Borneo Convention Centre Kuching


YAB Datuk Patinggi Tan Sri Haji Dr. Adenan Satem,

Ketua Menteri Sarawak dan YABhg. Datin Patinggi Dato

Hajah Jamilah bt Haji Anu


YB Datuk Amar Haji Mohd Asfia bin Awang Nassar,

Speaker Dewan Undangan Negeri


YB Menteri-Menteri, YB Menteri-Menteri Muda


YBhg. Datuk Hj. Md. Yahaya bin Basimin,

Setiausaha Persekutuan Sarawak


Ahli-Ahli Yang Berhormat


Ketua Ketua Jabatan Negeri dan Persekutuan


Datuk-Datuk dan Datin-Datin


Warga Perkhidmatan Awam di Negeri Sarawak


Tuan-Tuan dan Puan-Puan


Assalammualaikum warahmatullahhiwabarakatuh,


Salam Sejatera, Salam Sehati Sejiwa dan Salam Satu Malaysia.


Alhamdullilah, saya memanjatkan kesyukuran ke hadrat Allah SWT kerana dengan limpah izin dan kurnia-Nya jua kita dapat bersama-sama sekali lagi di Hari Perkhidmatan Awam Negeri Sarawak bagi tahun 2015 dalam keadaan aman dan harmoni, bukan macam Europe or Paris. Inshaallah.


Saya turut mengucapkan setinggi-tinggi terima kasih kepada Yang Amat Berhormat Ketua Menteri dan isteri kerana sudi bersama-sama kita untuk meraikan Hari Perkhidmatan Awam Negeri Sarawak tahun 2015 dan terusnya memberi nasihat, dan dorongan serta hala tuju Perkhidmatan Awam Negeri Sarawak pada masa akan datang.  


Terima kasih juga kepada Dif-Dif Kehormat serta tetamu jemputan kerana sengaja  meluangkan masa untuk bersama di majlis bagi menyokong dan menghargai sumbangan serta pengorbanan penjawat awam dalam membangun negeri untuk meningkatkan tahap kesejahteraan dan kemakmuran rakyat Sarawak.


YAB Ketua Menteri dan para hadirin sekalian.


We as civil servants take pride as the institution responsible for formulating policies, designing programmes and delivering on projects and services on behalf of the government. Despite the many challenges and tribulations that we have faced, the civil servants have continued to deliver on our commitment to better the future of all Sarawakians and Malaysians.


I also take pride and acknowledge the support of our Chief Minister and his Cabinet members and Speaker of DUN all these years to the Civil Service and rest assure Sir we are here to serve and it is also an Honour To Serve. We are ready for the Banjir and to administer the coming election.



Today’s event is very significant and meaningful as it recognises the contributions of the public service and honours the people behind it. There are thousands of unsung heroes that work tirelessly behind the scenes to ensure that our kids are educated, our sick are treated, our roads are cleaned, our drains are cleared, our rivers are safe, our businesses can thrive, and hundreds of other services that has to be done to make the State operate effectively. We have implemented all development projects that have been entrusted upon us and have delivered quality services as required by the rakyat. Today, our Sarawak Civil Service is considered to be among the best, if not the best, in the nation and I am truly thankful to all the members of this fraternity for making it so.


However, I must admit that it is not all Shangri-La where everything is perfect. We do have some small number of recalcitrant and black sheep in our midst and some of our systems and processes needs to be improved and the black sheep replaced. And sometimes we have not been able to provide certain services as well as we would have liked to. Nevertheless, through our transformation initiatives we have improved a lot and will continue to improve to ensure we can provide world class service to our people. 


In this age of uncertainty, the pace of change is super-fast. Our working environment is increasingly globalised and extremely dynamic. New and complex global challenges, rapid changes in technology, especially for communication through social media, the rising expectations of our rakyat, and increasing resource constraints are only some of the forces that demand a different approach in the way we work. Our capacity to respond and adapt to these unavoidable forces is essential if we want Sarawak to progress.


Now more than ever, we need to have the courage and willpower to embrace change and constantly re-examine the way we work. We cannot adopt a “business as usual” attitude. It is for this reason that SCS has embarked on a transformation agenda to ensure that we remain relevant and responsive to the changing demands of the environment and our rakyat.


Yang Amat Berhormat Ketua Menteri,  tuan-tuan dan puan-puan.


A well-known quote claims that there are three types of people in this world:

              i.       Those who make things happen,

             ii.       Those who watch things happen,

            iii.       And those who wonder what happened.



As civil servant we must be people who make things happen. We don’t want those who just watch things happen and be subjected to situation created by others. We definitely don’t want sleepers who wake up and wonder what happened. Instead we want individuals who can be masters of the situation in which they operate and can make a difference in the situation. We must have the initiative and sense of responsibility to take control of the situation and to do what is necessary to resolve the issue or problem. This is what our theme for this year’s HPA “Leadership And Taking Charge – Make a Difference“ means.


The recent unfortunate incident of a fire that destroyed the Rumah Nunong Ak Ranking longhouse in Kabong on the 24th of October illustrates the concept of leadership taking charge.


The fire department was notified at 6:31am and immediately a message about the fire was sent through a whatsapp group specially set up by the Resident of Betong. The result was a rapid mobilization of officers from 9 different agencies and community leaders. Although it was Saturday and offices were closed, they were at the site as quickly as they could. They did not wait for any further orders from higher authorities as they knew what to do and took ownership to execute their responsibilities. The Resident of Betong closely monitored and provided appropriate directives.  By 8:40am the fire was under control. All the 292 victims were given proper meals and necessary assistance and brought to the relief centre set up at Dewan Masyarakat Kampung Nyabor on the same day. Although their longhouse could not be saved, the speedy and proactive action of the officers on the ground must have reduced the anguish and suffering of the victims. The officers involved in this incident have taken charge of what needs to be done and have executed them effectively.


Even though responding to a crisis such as this is a fairly normal event for civil servants, the key point here is that all the officers involved took charge of their own area of responsibility and executed it competently. That is leadership taking charge.


Leadership is not limited to those holding position of authority such as Permanent Secretaries, Residents, District Officers or Head of Departments. Every officer at all levels can and should be prepared to exercise leadership when the situation demands. Hence a River Board Enforcement Officer supervising the boarding of passengers on to an express boat has to take charge and exercise his leadership professionally and with integrity to ensure that safety jackets and other all safety requirements are provided for by the operator. Similarly, an immigration officer exercising “take charge leadership” must monitor and keep an eye on illegal immigrants in his area.  Being concerned and understanding fully the implication of an influx of illegal immigrants he must ensure that the matter is taken action leading to the arrest and deportation of the illegal immigrants.  He is a Take Charge leader.  Another example is that of a Water Board employee who is willing to assemble a team of workers to repair a burst pipe even in the middle of the night so that the water supply can be restored as soon as possible minimising and even preventing inconvenience to the people. He could have waited until the next day or wait for service order or directive from his superior to fix the pipe but he had the sense of urgency and is kind and caring as he is concerned about the welfare of the residents affected.


Similarly a Forest Ranger who is not aware of illegal logging in the national park is not exercising leadership and taking charge. He should know that protecting the fauna and flora in the park and take charge of the situation and diligently enforcing the park rules and regulations is not just his duty but because he loves the forest and is passionate about his job.


I have highlighted several scenarios to illustrate what I mean by Leadership Taking Charge and Making a Difference. There are thousands more of real situations that happens every day in the civil service. By being observant we can learn a lot about leadership from this instances and exercise Leadership Taking Charge at all levels.     


It is important that we always ensure that we do not let issues and problems go unattended. The least that we can do is to elevate the problem to our superiors if it cannot be resolved at our level.


It is not possible for the Right Honourable Chief Minister, the State Secretary or the Head of Departments to know everything that happens or does not happen in the state civil service. That is why if all members of the civil service at all levels play their leadership taking charge role, they will be able to address many of the problems and nip it in the bud before it grows to become a bigger problem. By doing so, it will greatly enhance our service delivery and contribute significantly to the well-being of the rakyat.


I have issued a directive to all Heads of Department requiring them to prepare responses to any issues or complaints that members of the public have raised in the papers on the same day and have it sent to the editor of the newspaper so that their response can be published immediately next day. 


Similarly Heads of all agencies must take ownership and take charge on issues received from other sources too especially Talikhidmat as this is a dedicated channel that we have provided to the rakyat for them to provide feedback and air their grievances.  If we are not committed and serious in providing speedy response and resolving issues in a professional and reasonable manner, the rakyat may lose faith in the government as we are not are serving them in the manner that we promised.


In summary leadership taking charge and making a difference requires civil servants to have the passion, knowledge, competencies, situational awareness, right values,   common vision and a culture of fast execution. These traits are prerequisite of a leader taking charge with responsibility and accountability in order to make a difference to our society. 


YAB Datuk Patinggi para hadirin yang saya hormati


We are now at the tail-end of the 10th Malaysia Plan. Although we have done well in our project Implementation we can improve on our achievement by doubling our effort to complete more projects before the end of the year.



The 11th Malaysia Plan and our Socio-Economic Transformation Plan (SETP) will test our capacity to our limits. Apart from the need to implement mega projects such as the Pan Borneo Highway we also need to bring more development to rural areas which is always more challenging. However I am confident that with the take charge leadership, dedication, commitment and capability of our officers and coupled with all the transformation initiatives that we have put in place to enhance the capacity of the civil service, we will be successful in implementing all the projects allocated to Sarawak and make a difference to our society.  


To support the culture of “Leadership Taking Charge” and implement projects in 11th Malaysia Plan, the State Civil Service will continue to ensure that the transformation of the State Civil Service is being enhanced, further developed, and properly executed. To do this, all Heads of Departments must make sure that all the SCS 10-20 Action Plans, strategies and initiatives of the respective department or agency are implemented.


We are now midway in our transformation journey and I am happy to report that the transformation in all the eight areas described in our SCS 10-20 Action Plan is progressing well especially in talent management transformation, project and program delivery excellence and customer service excellence.


Similarly, our Financial Transformation has brought about better management of our assets and our accounts. The result is that the number of state agencies earning 4 Star AI has increased from 10 in 2013 to 16 in 2014. We have also maintained our 13 years running of clean bill of health from the Auditor General reflecting good accounting practice and sound financial management. 


On continuous improvements, we have achieved tremendous success through our initiatives including Innovative and Creation Circles (ICC), Key Focus Activities (KFA) and High Performance Team (HPT) Solutions.


On ICC, to date we have 272 teams creating and innovating so many projects.


Our Key Focus Activities (KFA) initiative has so far improved 637 processes since its inception up the end of 2015 so that things are done faster, better and cheaper thus helping to enhance the effectiveness and efficiency of SCS service delivery.


The HPT retreat since 2010 has resolved 49 projects that require interagency involvement. These retreats has helped to eradicate silo mentality and bring about greater interagency collaboration in SCS. As the issues resolved are serious issues, their resolution will have a very high impact on the socio economic well-being of all Sarawakians.


There are now 85 State Agencies using the SCS Scorecard as a   integrated strategic planning framework as well as a performance management tool. Using the Scorecard has required Head of Departments and senior officers to take a more strategic view of all activities and ensure that they all integrate and link these activities to the ultimate vision of SCS to become a world class civil service.


In order to achieve our socio economic transformation of the State and move the transformation agenda forward, we need to strengthen the capacity and capability of the Sarawak Civil Service. We also need to re align our resource allocation so that priority areas are provided the necessary support.  To enable this, we have started on the State Government Reorganisation agenda which aims to optimise our resources through right sizing within the Ministries, Chief Minister’s Departments, Resident & District officers, State Financial Secretary’s Office and State Attorney General’s Office and major departments and councils.


The restructuring exercise seeks to increase the ratio of Management & Professional Group from the present 10% to 15% to enhance the overall management capacity and provide improved career path for those in the State Civil Service. A new department has been created namely the Rural Water Supply Department to improve provision and quality of water supply in rural areas. At the same time, the manpower needs of our Local Councils is also strengthened so as to improve our local government services.




In response to our reorganisation plan and request, JPA has approved the flexi 41/44 posts and Special to Holder posts (Khas Untuk Penyandang) providing positive career opportunities for the civil servants in the State Service.


There are also opportunities for promotion and upgrading of posts for both Management and Professional Group as well as the Support Group. The State Government has adopted 16 of the 27 Service Circulars on improvement of 81 Schemes of Service issued by the Public Service Department which improve the terms and conditions of various schemes as well as privileges and benefits.


Human Resource is the core function in any organisation as objectives and goals of an organization are achieved through its people and therefore Head of Department must take charge of HR as his core function too. It is therefore imperative that HR function is strengthened through new systems and programs.


I am happy that this morning The Right Honourable Chief Minister will launch two HR related initiatives: GEMS and High Performance Leaders Program that will contribute to enhancing the capability of SCS.


In this context we are also rebranding Centre for Modern Management to become the Sarawak Civil Service Leadership Institute or SCS-LI to focus on Leadership Take Charge Training.


YAB Ketua Menteri dan para hadirin sekalian.


In conjunction with this year’s HPA we are acknowledging and recognising the good work done by many agencies in serving the government and the rakyat. For this purpose we have instituted the Anugerah Kualiti Perkhidmatan Awam Negeri Sarawak or AKPANS awards.


Di antara anugerah yang akan disampaikan pada hari ini ialah Anugerah Ketua Menteri, Anugerah High Performance Team (HPT), Key Focus Activities (KFA). Anugerah anugerah baru ialah Anugerah Pengurusan Pelanggan, Anugerah Pengurusan Aduan dan Anugerah Kecemerlangan Penguatkuasaan


The Anugerah Pegawai Contoh award is to recognize individual officers from both services who have contributed exemplary service throughout their career.


Congratulations to all the winners and to those who participated but did not win, it is an opportunity to identify areas for improvement and discover new ways of doing things.


I also say thank you to all members of the judging panels and the secretariat. We appreciate the time and effort that you all have put in.




YAB Ketua Menteri dan para hadirin sekalian.


Since we began our transformation journey in 2010, agencies of the State Civil Service has earned many awards at local, national and international levels. At international levels for example we have won no less than 7 awards for our ICC teams of which 6 are gold. Other awards also have been won by DBKU, Land & Survey Department, MBKS, State Financial Secretary Office and State Civil Service. Cannot mention all.


Related to Innovation and Creative Circle (KIK) Award, two days ago on the 16th of November, we created history when the State Government signed a Memorandum of Agreement (MOA) to develop and commercialise one of our KIK product named SARAPEG. Developed by Kumpulan  Millennium Sabe a KIK Group from the Land and Survey Department, it has won numerous awards includng from Taiwan, Japan and Malaysia. It is an enviromentally friendly border marker that has several added value as compared to traditional belian Pegs.  It has been patented in Malaysia and Brunei and is awaiting to be  granted patent in Thailand, China, Indonesia, Vietnam, New Zealand and Australia.


We are also now working on developing and commercializing other ideas created by our KIK or ICC teams. 


The above recognitions are testament that we are on the right track and motivates the whole service to move ahead with greater confidence.




YAB Ketua Menteri, para hadirin


There are many more achievements and contribution of civil service but suffice for me to share on what I meant by Leadership Taking Charge and Make a difference and some reporting of our achievement. The video that will be shown in a short while will give some evidence of our civil service contributions.


I would like to thank all officers from the State and Federal service who have contributed to this success. I also would like to thank everyone who has put great effort organising this event today. Given the responsibility, they have used their knowledge, ability and skills to execute to the standards required of such an important function.


Finally our sincere appreciation and thanks to YAB Datuk Patinggi Tan Sri Haji Dr. Adenan Satem, Ketua Menteri Sarawak and YABhg. Datin Patinggi Dato Hajah Jamilah bt Haji Anu for their kind presence.



I would like to end by urging all civil servants to reaffirm our commitment to our people and the government that we will continue to do our very best to serve the rakyat well and help create a better future for ourselves, for our state and for our nation.


Sekian, Assalamualaikum WBT. Thank you.